An intelligent end-to-end IT support automation that handles ticket intake, AI-powered classification, automated resolution, and Slack-based escalation — with user notifications at every stage of the process.
IT support teams faced high volumes of repetitive tickets, slow response times, and inconsistent communication with end users — creating frustration and operational inefficiency.
Built a multi-branch n8n workflow: tickets submitted via form are classified by Gemini AI, matched against a resolution database, and either auto-resolved with an email — or escalated to a Slack channel. When a specialist responds in Slack, the system automatically notifies the user and closes the ticket in Google Sheets.
Eliminated manual ticket routing entirely. Known issues resolved instantly with zero human input. Complex issues tracked end-to-end with full audit trail and automated user communication throughout.
A fully automated lead generation pipeline that extracts targeted business data from Google Maps based on industry and location inputs — delivering clean, structured prospect lists on demand.
Sales and business development teams were spending hours manually researching and compiling prospect lists — a slow, error-prone, and unscalable process that pulled focus from actual selling.
Built an n8n workflow that accepts target inputs, queries Google Maps via HTTP requests, processes the results through a Gemini AI agent for data extraction and enrichment, and automatically appends structured lead data to a Google Sheet — ready for immediate outreach.
Prospect list generation reduced from hours of manual work to a fully automated, on-demand process. Consistent data quality with business name, contact details, address, and ratings captured automatically.
A conversational AI chatbot integrated with the WhatsApp Business API that handles inbound customer messages, delivers intelligent responses, and maintains conversation context across sessions — operating continuously without human input.
Businesses were missing customer enquiries outside business hours and spending excessive time responding to repetitive questions that did not require human intervention — leading to delayed responses and lost leads.
Developed a WhatsApp chatbot that triggers on every incoming message, processes it through an AI chatbot agent powered by OpenAI with persistent conversation memory, and sends contextually accurate responses — available around the clock with no manual effort required.
Round-the-clock customer engagement with consistent, accurate responses. Reduced pressure on human support teams for routine enquiries. Every conversation captured and leads collected automatically.